In Store Returns & Exchanges

Next Door Gallery wants you to love your purchases!           

If you aren't happy with your items we can either offer you an exchange or store credit based on the circumstances of your purchase.

Please return your items to our Birkenhead Point store.

    

Online Returns & Exchanges

If it is not possible for you to come into store please email us a photo of the item you wish to exchange/return .

Please include your name, phone no., return email & physical address.

We will then get in touch with you to arrange the details of the return. 

Depending on the circumstances any returns costs may need to be paid by the customer (unless faulty).

Change Of Mind

For change of mind returns (excluding sale items) we offer an exchange or store credit (whatever suits you best) for the value of the product. This can be done within 30 calendar days of purchase date. All packaging and tags must be intact.

*This return policy excludes food, earrings, skincare, personal care items, furniture, commissions & custom orders, items on sale, unless faulty.

Please make sure that you have a proof of purchase or, if you are a loyalty club member, that your purchase was captured in our system under your name. Please note that we do not offer refunds for change of mind. Our store credits have no expiry date.

Please note we do have an appro service on some art items, please chat to our team in store for details.

We do not offer refunds or change of mind/exchange on FINAL SALE items.

Faulty Or Damaged Items

In the first instance please email us a photo of the fault or damage (art@nextdoorgallery.co.nz).

Please include your name, phone no., return email & physical address.

We can make an assessment from the photo or we may need to arrange (at our cost) the return of the item for assessment in person. If we think it is a manufacturing defect we will need to make contact with our supplier. This should take no more than 10 days to resolve, we will however keep you updated. If our supplier can not fix or remedy the fault then we will be able to give you a refund providing they establish that there is indeed a manufacturing fault with the item. If the supplier considers the item not faulty then we will need to send the item back to you at your cost.

Please make sure that you have a proof of purchase and have followed care instructions.

Exclusions Apply

Our return policy excludes food, makeup, earrings, skincare, personal care items, furniture, custom orders and all items on sale unless faulty.

All items marked FINAL SALE are unable to be returned unless faulty. Please consider this when purchasing.

All returns are at the discretion of Next Door Gallery.

 

Returning Art 

All of the above policies also apply to Art and handcrafted purchases.

However art and handcrafts are not uniform and some pieces may have slight variances to the items pictured on our website.

Such variences are not faults but are simply the nature of the art & handcrafted items.

All returns are at the discretion of Next Door Gallery.

Exclusions Apply

Our return policy excludes food, makeup, earrings, skincare, personal care items, furniture, commissions & custom orders and homeware items on sale unless faulty.

All items marked FINAL SALE are unable to be returned unless faulty. Please consider this when purchasing.

All returns are at the discretion of Next Door Gallery.

 

Receiving A Refund For Faulty Items

Should the item be deemed faulty and we can not fix or replace the item, you will be entitled to a refund.

If necessary you’ll be provided with a courier label and we will arrange for the item to be returned (at our cost). Once the item is received back at we will exchange, issue store credits or refund the purchase price, whatever is your preference.

We may need your bank account details for the refund if we can’t refund back onto the original debit/credit card used.

 

We're Here to Help

Our team are happy to help you with your return from 10am to 5pm, Monday to Friday.

Please call us on 09 480 9289

Email us at art@nextdoorgallery.co.nz